Refund policy
We want you to love your Leopard products.
Returns
We accept returns on unused, unopened items within 14 days of delivery. This means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- Unused and in original packaging
- In resellable condition
- Accompanied by proof of purchase
Customers are responsible for return shipping costs, and original shipping charges are non-refundable.
We reserve the right to refuse returns that do not meet these conditions.
Refunds are issued to your original payment method once your return is received and inspected. Please allow up to 3 business days for return processing once received. Refunds are issued to your original payment method, and typically appear within 5–14 business days, depending on your financial institution.
How to start a return
To request a return, email us at hello@leopardgoods.com with your order number. If your return is eligible, we’ll provide instructions for how to send it back.
Items sent back without first requesting a return will not be accepted. Unauthorized returns may be refused or discarded at our discretion.
You can always contact us for any return question at hello@leopardgoods.com.
Non-returnable items
Because of the nature of our products, we do not accept returns on opened or used products.
Issues with your order
If something is wrong with your product, we want to make it right. Please let us know within 14 days of delivery if your order arrives damaged, defective, or incorrect.
Please include your order number and a photo of your item / the issue and email hello@leopardgoods.com so we can resolve it quickly. Depending on the situation, we will offer a replacement or a refund.
Please note: We do not accept returns for normal variations in texture, scent, or appearance that can occur with natural ingredients.